Taiwan Tobacco & Wine Duty Free Shop

FAQ

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Question：
What are the business hours of the TTL DFS?
Answer：
Taoyuan International Airport: 24 hours a day, 365 days a year.
Question：
Does TTL DFS only sell tobacco and liquor?
Answer：
TTL DES sells worldwide tobacco and liquor, including products made in Taiwan.
Question：
What should I do if overseas I forget my collection order of products presold during my departure?
Answer：
Dial 03-3982698 as shown in the collection order and advise TTL DFS of the correct flight number and date.
You can also dial 03-3982411 to contact our office clerks.
Email: 17011@mail.ttl.com.tw
Question：
How to change flight number and date for presale orders?
Answer：
Please contact us according to the above information, so that we can prepare your order as soon as possible.
Question：
Is door-to-door delivery service available for duty-free tobacco and liquor?
Answer：
Sorry, it is unavailable. According to the Duty Free Shop Establishment Directions: Duty-free items shall be sold only to departing, transit and arriving passengers holding a valid travel document.